FAQ

Q: How does this work?

A: Please check out our 'Rental Policy' to get more information on how to rent with us!

Q: I've just placed my order, can I change it?

A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience! Please text us at 404-997-3648 if you have any questions.

Q: What if my order has not been delivered?

A: If after contacting USPS/UPS you still need assistance regarding locating your order feel free to text us at 404-997-3648 and one of our representatives will be happy to assist you.

Q: How do I know if my order has been placed?

A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to text our support team at 404-997-3648

Q: My coupon code is not working. Why?

A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions. 

Q: How do I track my order?

A: Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information.  Additionally please allow 24-48 business hours for your shipment details to update with USPS. 

Q: My dress doesn't fit. What can I do?

A: To receive a store credit please notify us and return your dress within 2 days of delivery ( shipping and cleaning fees will be deducted). We receive notification if our packages are scanned, please keep a receipt just in case. Our return window may expand in the future. If 2 days have passed, you will be partially credited. 

We will send out a refund sheet to your email to fill out before we process your refund. Please fill out form and once completed we will process your credit. 

Q: I shipped out my rental passed its rental expiration date, what happens? 

A: Items that are late will be charged a $10 fee if the return shipping label has not been scanned past 4 days. Please be mindful of others who would like to rent this item as well. 

Q: Can I keep the item?

A: Our site is for rentals only. If our rentals are never returned we charge DOUBLE RETAIL price on top of the initial rental price after 2nd week mark. We are a boutique rental service so we would like all items back. Thank you for understanding.