Q: I've just placed my order, can I change it?

A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience! Please contact us at 404-997-3648 if you have any questions.

Q: What if my order has not been delivered?

A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at info@reverieluxe.com and one of our representatives will be happy to assist you.

Q: How do I know if my order has been placed?

A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at info@reverieluxe.com. One of our Customer Service representatives will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder. 

Q: My coupon code is not working. Why?

A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions. 

Q: How do I track my order?

A: Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information.  Additionally please allow 24-48 business hours for your shipment details to update with USPS. 

Q: My dress doesn't fit. What can I do?

A: To receive a refund please return your dress within 2 days of delivery ( shipping and cleaning fees will be deducted). We receive notification if our packages are scanned, please keep a receipt just in case. Our return window may expand in the future.