How to rent with us?
Here are a few things to know when renting with us! Please contact us at firstname.lastname@example.org or text 404-997-3648.
How do I rent?
- Select an item you'd like to rent from us.
- Once the item is added to your cart, please leave us a note in 'Order Special Instructions' box if you need the dress for a specific date. (If this box isn't filled out we won't know when the dress is needed by.)
- If you need the dress in less than a week please expedite shipping. We aren't responsible once items are shipped.
- The rental service begins once it arrives to your location. You will be reminded to return your rental 1-5 days prior via text message.
- Pack up your rental and ship in shipping mailer provided in your package. Place pre-paid shipping label provided on top and ship.
How long is my item rental?
- All rental items have a 7-day rental period. This period begins when the item is delivered to your destination.
- You can ship order back before your rental period is up.
Do I need to complete anything when I receive the orders?
- All orders are required to have a signature for confirmation of delivery.
What happens if I ship item late or don't send the item back?
- We will send you a reminder to ship the item back. Please carefully manage time so the item is shipped on or before the 2-week mark.
- If you decide you want to keep the item or haven’t returned the item after the 2-week mark, you will be charged the ADDITIONAL double retail price.
How do I return the item?
- We will send you a return label via e-mail or in your shipment. All you have to do is pack and send.
What happens if I damage the item?
- Once an item is returned we will inspect the item for any damages. We do dry clean our items so no need to worry about that!
- If you return a Product that is damaged beyond normal wear and tear, then you hereby authorize us (or our third-party payment processor) to charge your Payment Method for the price for repairing or replacing the Product, as determined in our discretion, up to the Original Retail or Comparable Value price for the Product.