Exchange Rental Item
If you received your item and would like an exchange please contact us at 404-997-3658. We are more than happy to send you an exchange. It is up to the buyer to pay for the shipping of the exchange item and difference in price if it is more.
Refunds (if applicable)
Please understand this is a rental service so these items may have nicks. If a refund is applicable, a nonrefundable fee of $10.50 is applied to each item shipped for dry cleaning and other fees. If you have any questions or concerns please reach out to use at 404-997-3658. We are more than happy to help.
UPDATED: SEPTEMBER 2021: Any refunds will be processed as store credit. Thank you.
Late or missing items (if applicable)
Items that are late will be charged a $10 fee if the return shipping label has not been scanned past 4 days. Please be mindful of others who would like to rent this item as well. Items that are not returned will be charged twice the original retail price. This separate from the initial price you purchased at. If we are unable to charge the full payment, we will charge in installments. If you have any questions or trouble with shipment, do not hesitate to message us at 404-997-3658. We are more than happy to help.
Reverie Luxe will pay for your return label. If you lost your prepaid return label, we are able to provide you with one per shipment. Please contact us at email@example.com to request one and we can email you a new label.
When shipping items back we ask that you must get a shipping receipt. We don’t guarantee that we will receive your returned item so having proof of shipment is important! If a receipt isn't obtain and the package is lost, it at the buyers' expense to be charged full retail price for the missing item.
At this moment we are not offering the ability to purchase the item to keep. We are a boutique-style rental service and do not carry many items so we ask that everyone respects our guidelines. If you do have interest in full purchase, leave us an e-mail and we will get back to you on the items' status.
If a return is causing a delay, please e-mail us and we will do our best to help you in this situation.