Store Policy

Exchange Rental Item

At this given moment we do not offer exchanges on rental items. If you would like to try a different item, please go through the checkout process for that given item.

Refunds (if applicable)
We do not offer refunds on rental items. Please understand this is a rental service so these items may have nicks. (This is natural due to wear and tear.) If you have any questions or concerns please reach out to use at 404-997-3658. We are more than happy to help.

Late or missing items (if applicable) 
Items that are late will be charged a $10 fee if the return shipping label has not been scanned past 4 days. Please be mindful of others who would like to rent this item as well. Items that are not returned will be charged twice the original retail price. This separate from the initial price you purchased at. If you have any questions or trouble with shipment, do not hesitate to message us at 404-997-3658. We are more than happy to help.

Shipping 
Reverie Luxe will pay for your return label. If you do not have a prepaid return label, we are able to provide you with one per shipment. Please contact us at info@reverieluxe.com to request one and we can email you a new label.

When shipping items back we ask that you must get a shipping receipt. We don’t guarantee that we will receive your returned item so having proof of shipment is important! If a receipt isn't obtain and the package is lost, it at the buyers' expense to be charged full retail price for the missing item.

Full Purchase

At this moment we are not offering the ability to purchase the item to keep. We are a boutique-style rental service and do not carry many items so we ask that everyone respects our guidelines. If you do have interest in full purchase, leave us an e-mail and we will get back to you on the items' status.

If a return is causing a delay, please e-mail us and we will do our best to help you in this situation.