FAQ

Q: I’ve just placed my order. Can I make changes?
A: Orders are processed promptly to ensure timely shipment. As a result, modifications cannot be accommodated once an order has been placed. We appreciate your understanding. 

Q: What if my order has not been delivered?
A: If your order has not arrived, we kindly ask that you first contact USPS or UPS for assistance. Should you require additional support, please email us at info@reverieluxe.com , and a member of our team will be happy to assist. Please note that we are not liable for packages lost in transit with the shipping provider.

Q: How do I know if my order has been placed?
A: Once your order is successfully completed, you will receive a confirmation email with your order details. Please ensure you reach the final checkout page displaying your order number. For any additional inquiries, you may email us at info@reverieluxe.com.

Q: My coupon code is not working. Why?
A: If you are experiencing issues with your coupon code, please contact us, as it may no longer be valid. Kindly note that promotional codes cannot be combined with other offers, sales, or promotions.

Q: How do I track my order?
A: Orders are processed within 24–48 business hours. Once your order has shipped, you will receive an email with tracking information. Please allow an additional 24–48 business hours for tracking updates to appear.

Q: Can I return my item?
A: All items are considered final sale unless they arrive with undisclosed damage. Please contact us so we may assist you further.